auto dealer in black and red logo
MenuMENU
SearchSEARCH

How Employee F&I Fraud Can Come Home to Roost

Thomas B. Hudson - So, your dealership’s employee dummies-up a credit application with bogus income information in order to get the bank to buy the deal, enabling the employee to earn his commission. No one else at the dealership is aware of the fraud. Then, the employee’s acts are discovered ...

June 9, 2009
2 min to read



So, your dealership’s employee dummies-up a credit application with bogus income information in order to get the bank to buy the deal, enabling the employee to earn his commission. No one else at the dealership is aware of the fraud. Then, the employee’s acts are discovered.

That’s a real problem for the employee, but the dealership should be off the hook for any liability, since no one else at the dealership was in on the scheme or knew anything about it, right?

Wrong! Here’s a recent case that illustrates one example of a dealership’s potential liability in situations like these.

Rosemary Dillinger and Clifford Mounts bought a vehicle from Rub Chevrolet Buick Oldsmobile, Inc. When applying for credit to finance the purchase, Dillinger and Mounts signed a blank credit application. A Rub employee later completed the application with false income information.

First National Bank of Ottawa, believing the application to be truthful, agreed to buy the financing contract. After Dillinger and Mounts defaulted and the vehicle was repossessed, First National Bank sued Dillinger, Mounts and the dealership for breach of contract and fraudulent misrepresentation. The trial court ruled for First National Bank with respect to its allegations against Dillinger and Mounts and found that Rub fraudulently misrepresented their incomes, but rejected First National Bank’s claim that the dealership breached its contract.

First National Bank appealed that latter ruling. The Appellate Court of Illinois reversed the trial court on this issue, finding that the employee’s falsification did constitute a breach of contract by Rub.

Rub’s contract with First National Bank contained a warranty that the sale of the vehicle was completed in accordance with federal and state law. First National Bank argued that the sale to Dillinger and Mounts violated a state law prohibiting wire fraud. The state law elements of wire fraud included showing: (1) a scheme to defraud by means of false pretenses, representations, or promises; and (2) transmission of a document in furtherance of the scheme.

The appellate court noted that undisputed evidence established that Rub’s employee violated the wire fraud provision. The court held Rub liable for breach of its contractual warranty to First National Bank as a result of that conduct because Rub did not establish that the employee acted outside the scope of his employment.

So, at the end of the day, the dealership is liable on a fraud and a breach of contract claim for the illegal actions of its employee.

Perhaps it is time to tighten up on the oversight of your dealership’s F&I processes and procedures. Maybe a little compliance and ethics training would be a good idea, too.

Vol. 6, Issue 3

Subscribe to Our Newsletter

More Dealer Ops

Cover image for a BOK Financial report titled “Timing the market: How avoiding volatility entirely can hurt long-term reinsurance program performance.” The image shows several road construction barricades with flashing amber warning lights lined up in a nighttime work zone. Beneath the image, red text explains that avoiding volatility can mean falling behind inflation and missing market rebounds that drive long-term surplus growth. The BOK Financial logo appears at the bottom right.
SponsoredMay 8, 2026

Timing the Market Can Hurt Long-Term Program Performance

For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.

Read More →
two cars on a billboard, No Hidden Fees
ComplianceMay 1, 2026

Dealer Ads and the FTC

The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.

Read More →
Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →
Ad Loading...
hands making protective frame over red car, Risk Reality Check, Be Proactive, Auto Dealer Today logo
Dealer OpsApril 1, 2026

Managing Risk Effectively Through Changing Times

The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.

Read More →
Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →
Headshots of two male executives
Dealer Opsby StaffMarch 24, 2026

IA American Appoints Two Execs

Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.

Read More →
Ad Loading...
Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
Ad Loading...
Dealer OpsAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →