auto dealer in black and red logo
MenuMENU
SearchSEARCH

Subaru, Ford Rank Highest in Loyalty Rates, Experian Reports

Between October 2014 and September 2015, consumers returned to Subaru and Ford more than any other OEM brand, according Experian Automotive.

by Staff
January 5, 2016
Subaru, Ford Rank Highest in Loyalty Rates, Experian Reports

 

2 min to read


SCHAUMBURG, Ill. — When comes to loyalty, Subaru leads the way, with 67% of consumers who own a Subaru returning to the market to buy another Subaru, according to Experian Automotive’s latest vehicle loyalty rates. Among multi-brand manufacturers, Ford led the way with 67.5% of consumers who own a Ford remaining loyal to the Ford family when purchasing a new vehicle.

Experian’s analysis looked at nearly 6.8 million household repurchase events that occurred between October 2014 and September 2015. From a manufacturer perspective, Subaru, Ford, Toyota and GM hold the top four spots for loyalty, with only 0.5 percentage points separating them.

“It’s exciting to see that manufacturers’ efforts to improve owner loyalty are working,” said Brad Smith, director of automotive statistics and consulting for Experian. “Over the last few years, loyalty rates have increased, and these improvements are key to the industry. Understanding rates of consumer loyalty among vehicle brands, makes and models helps to drive better business decisions, such as a dealer selecting inventory and targeting advertising or a manufacturer making adjustments to a vehicle’s design and creating more competitive promotional strategies.”

Among luxury brands, Mercedes-Benz leads the way with 65.1% of owners remaining loyal to the brand. Overall, Mercedes-Benz ranked third.

From a model perspective, loyalty rates cut across the luxury and nonluxury spectrum. The Top 4 are luxury brands — Land Rover Range Rover, Mercedes-Benz S Class, Lincoln MKZ and Mercedes-Benz 2500 Sprinter Van. Nonluxury models in the Top 10 include the Nissan Leaf (fifth), Dodge Ram 1500 (sixth), Hyundai Genesis (eighth), Kia Soul (ninth) and Subaru Forester (10th).

Here are other findings from Experian’s loyalty rate report:

  • North Dakota is the most loyal state, with 67.2 percent of owners remaining loyal to their brands. Michigan (66.4 percent) and Iowa (65.8 percent) round out the Top 3 states with the most brand loyal consumers.

  • Consumers who lease are more loyal to their brands, with 69% remaining loyal to a brand, compared with 56.9% of consumers with loans.

  • Individuals with captive finance contracts (Ford Credit, Toyota Financial, etc.) are more brand loyal, with 63.8% repurchasing the same brand, compared with 58% of consumers with loans from independent finance sources.

Originally posted on F&I and Showroom

More Dealer Ops

two cars on a billboard, No Hidden Fees
ComplianceMay 1, 2026

Dealer Ads and the FTC

The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.

Read More →
Closeup of white car's headlight, front end
Dealer Opsby Hannah MitchellApril 17, 2026

Used Autos Supply Dwindles

The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.

Read More →
hands making protective frame over red car, Risk Reality Check, Be Proactive, Auto Dealer Today logo
Dealer OpsApril 1, 2026

Managing Risk Effectively Through Changing Times

The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.

Read More →
Ad Loading...
Car key, stacks of coins, and a paper car cutout with AutoPayPlus logo, representing auto financing, loan terms, and vehicle affordability trends.
Dealer Opsby StaffMarch 31, 2026

Survey Reveals What Won't Fix What's Breaking Car Sales

AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.

Read More →
Headshots of two male executives
Dealer Opsby StaffMarch 24, 2026

IA American Appoints Two Execs

Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.

Read More →
Dealer Opsby StaffSeptember 8, 2025

Cox Automotive Acquires Inspection Firm

Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities

Read More →
Ad Loading...
Dealer Opsby StaffAugust 26, 2025

Assurant Expands Partnership With Holman

Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships

Read More →
Dealer Opsby Hannah MitchellAugust 26, 2025

Franchises, Throughput Down in First Half

A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.

Read More →
Dealer OpsAugust 25, 2025

How to Build a High-Performance Sales and F&I Team

Performance and profits start with people chosen and led the right way.

Read More →
Ad Loading...
Dealer Opsby Hannah MitchellAugust 19, 2025

Buy-Sells Up in Q2

Kerrigan metrics show there’s plenty of demand, though many sellers are waiting to pull the trigger.

Read More →